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Post by bothwellbuyer on Jul 12, 2023 6:40:12 GMT
The Audi Q7 I'm hoping to buy is being offered with an Autoguard used car warranty. I think I had one of these with the Volvo I bought previously - never used it. They didn't cover the faulty rear windscreen where a few lines of the heat wires had broken.
Any one bought a warranty with a used car? Experience?
The garage is including Autoguard Premium, although I did say to them I have personal breakdown cover which is good for any car I drive; but not much cop when I myself break down.!! The car is in at an Audi specialist getting a fault fixed on the steering column - I checked with the garage doing the work and as its an Audi part, it comes with a 12 month warranty. (£1800 quids worth!) I get the impression that the car sales place is covering themselves by taking out Autoguard in case anything else crops up.
The cover allows repairs up to either £600 or £1000 on mechanical faults for a year I think; with work to be done at a VAT registered garage.
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Post by unclebob on Jul 12, 2023 7:30:41 GMT
My personal experience having to do work on cars with aftermarket warranties…they are not worth a carrot ! Maybe not all of them but most, you need to see if they have any reviews on sites like trustpilot.
The small print in aftermarket warranties is they only cover a component once it’s broken ! Example would be a noisy wheel bearing …you can hear it’s noisy but it’s not cover until it breaks, and in doing so could take the hub/disc/Caliper with it .
For me I would take the cost of the warranty and keep it in you bank for a rainy day 👍🏻
Only warranties I’ve had good experience with is a used car Lexus /Toyota one.
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Post by unclebob on Jul 12, 2023 7:38:48 GMT
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Post by charliefarlie on Jul 12, 2023 8:19:39 GMT
Having owned quite a few Audis I can say with certainty that 600 or even £1000 wouldn’t go far if you have a problem. When I owned them they were new or nearly new and the only issue I ever had was a juddering clutch on a 2008 A4 …. Fixed under warranty.
On the plus side they are fabulous cars with a superb build quality and interiors no Japanese car can get close to. I had a Q7 but only for a week as I bought it off a pal who had to sell it when the financial crash of 2008 hit. I bought it and sold it in a week or so. It was the rare V8 diesel and was a stunning car. I would own an Audi again no question but only with a cast iron warranty. 👍👍
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Post by firemac on Jul 12, 2023 9:32:02 GMT
I know that after sales warranties are generally thought to be crap but my experience has been exactly the opposite. Once our first RAV 4.2 went out of the extended Toyota warranty, I signed up with Warranty Direct. They paid for the reflash of the gearbox ECU. The payment was limited to 75% of the full cost because the car was then 7 or 8 years old.
I’ve had excellent service from WMS Group. They covered both our SAABS and paid out on one claim on each car. One was for new timing gear and chain on the 9.3X (about £1500 from memory) and the other was for an ignition module on the convertible at about £150. But where they really excelled was when my daughter’s BMW N43 engine went bang a few years back. £10.5K for a new unit fitted by BMW and WMS settled it in full. In fact they did even better than that when the dealer tried to charge her a further £3K before releasing the car. We phoned WMS, they tore into BMW who then claimed it was “an administrative error”!
I’d recommend WMS all day long. 😊😊
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Post by philip42h on Jul 12, 2023 11:48:24 GMT
I see these as two rather different things:
The Autoguard warranty is a product sold to, and offered by, the used car dealer. It's a placebo to persuade the buyer that he has a warranted purchase and something for the unscrupulous dealer to hide behind should anything subsequently go wrong.
The Warranty Direct product is an insurance policy purchased by a current car owner to mitigate the cost of subsequent problems. Just as with any insurance policy it may turn out to be a waste of money because nothing went wrong or a 'life saver' in the event of a major breakdown. Folk can decide whether they want that insurance or not ...
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Post by firemac on Jul 12, 2023 12:55:49 GMT
I see these as two rather different things: The Autoguard warranty is a product sold to, and offered by, the used car dealer. It's a placebo to persuade the buyer that he has a warranted purchase and something for the unscrupulous dealer to hide behind should anything subsequently go wrong. The Warranty Direct product is an insurance policy purchased by a current car owner to mitigate the cost of subsequent problems. Just as with any insurance policy it may turn out to be a waste of money because nothing went wrong or a 'life saver' in the event of a major breakdown. Folk can decide whether they want that insurance or not ... Our WMS warranties were each sold by the dealers we bought each of the three cars from. As you say WD (& Warranty Wise, which I believe is just a “white labelled” WD policy) are indeed essentially insurance policies. I have to say however that WD worked flawlessly for us the only time we needed them. |
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ravjeff
Club Regular
Posts: 633
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Post by ravjeff on Jul 13, 2023 5:38:03 GMT
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Post by bothwellbuyer on Jul 13, 2023 6:58:35 GMT
Aye - I'd suggested to the garage that they don't bother with the warranty and just drop the price a little. The maximum claim amount per episode is £300-£1000 and with all the exclusions, barely worth having. |
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Post by davrav on Jul 13, 2023 7:18:57 GMT
With no purchased warranty as pushed by the dealer, which is what this would be, you should still be covered by your consumer rights in the event of something being amiss early on. The dealer is basically asking you to pay to indemnify them from having to pay to fix any issues within the period covered by consumer legislation.
You should be able to purchase a warranty on the open market if you so wish - or put the money aside ‘just in case’.
Personally I would pay for an independent inspection instead.
If the dealer doesn’t play ball, move on.
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Post by unclebob on Jul 13, 2023 11:22:35 GMT
With no purchased warranty as pushed by the dealer, which is what this would be, you should still be covered by your consumer rights in the event of something being amiss early on. The dealer is basically asking you to pay to indemnify them from having to pay to fix any issues within the period covered by consumer legislation. You should be able to purchase a warranty on the open market if you so wish - or put the money aside ‘just in case’. Personally I would pay for an independent inspection instead. If the dealer doesn’t play ball, move on. Consumer rights….full refund with a month if car found to be faulty. Upto 6 months they pay for a fault if found to be on the vehicle when sold. Guide to consumer rights…..
www.carwow.co.uk/guides/buying/rights-when-buying-a-used-car |
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Post by bothwellbuyer on Jul 13, 2023 12:04:58 GMT
With no purchased warranty as pushed by the dealer, which is what this would be, you should still be covered by your consumer rights in the event of something being amiss early on. The dealer is basically asking you to pay to indemnify them from having to pay to fix any issues within the period covered by consumer legislation. You should be able to purchase a warranty on the open market if you so wish - or put the money aside ‘just in case’. Personally I would pay for an independent inspection instead. If the dealer doesn’t play ball, move on. Consumer rights….full refund with a month if car found to be faulty. Upto 6 months they pay for a fault if found to be on the vehicle when sold. Guide to consumer rights…..
www.carwow.co.uk/guides/buying/rights-when-buying-a-used-carHadn't even thought of that! Thanks. One of my pals who works in a garage has access to a laptop etc to check faults and fault history. On the test drive, the car was fine; and having looked at a few others, its in better condition than a good few seen. Of course the other option as mentioned by Charlie is stick some money aside. |
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Post by charliefarlie on Jul 13, 2023 12:23:29 GMT
With no purchased warranty as pushed by the dealer, which is what this would be, you should still be covered by your consumer rights in the event of something being amiss early on. The dealer is basically asking you to pay to indemnify them from having to pay to fix any issues within the period covered by consumer legislation. You should be able to purchase a warranty on the open market if you so wish - or put the money aside ‘just in case’. Personally I would pay for an independent inspection instead. If the dealer doesn’t play ball, move on. Consumer rights….full refund with a month if car found to be faulty. Upto 6 months they pay for a fault if found to be on the vehicle when sold. Guide to consumer rights…..
www.carwow.co.uk/guides/buying/rights-when-buying-a-used-carWithin 30 days you can reject a car even if it has no faults. You dont even have to give a reason. If you report a fault the 30 day rejection period is extended indefinitely until the problem is sorted to your satisfaction. So you could reject months after purchase if the original fault isn't sorted. Went through all this with that Honda . Dealer tried to fob me off but after Honda saying they had no idea what was afflicting the car I rejected it. It ended up with me getting compensation for all the messing around. The consumer goods act was amended in 2015 to protect the customer ... |
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Post by charliefarlie on Jul 13, 2023 16:33:36 GMT
I kinda understand this buying warranty thing. I’ve never done it cos I’ve always felt they are a moneymaker for some but I realise they offer assurance to those who like them.
But today it seems repairing cars is sooooo expensive. Plus I guess it’s the brand that determines not only the cost of the repair but the cost of the premium. Some cars like Range Rovers and even Landcruisers are massively expensive to buy a really good warranty for. I checked out the cost of a warranty on a 2015 Range Rover because I did want it but firmly realise they are troublesome. I can’t remember exactly how much it was but it was around or over 3K. That’s a heap of cash for a policy we/I might never use. No wonder the cars don’t sell.
Ian Pistonheads is a cracking forum to ask about Audis and the Q7. You get decent guys who don’t talk the crap we see on FB and it’s pages of loonies. I’d start in the Audi section there if you need a bit more information. I know of two mates who owned a Q7 long term and can’t remember any complaints. Big car big comfort and the interiors just a fabulous place to be. That 3.0 TDI engine has been around a long time now and is known to be excellent. Same with gearbox axle and injection system they just don’t go wrong.. it’s a big big car and they take some space to park . VED is not cheap. But you want a physicaly big car so should be fine.
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Post by firemac on Jul 13, 2023 16:38:10 GMT
I’m not a big VAG fan and I particularly find Audis over-rated. Yes, they are generally well screwed together but their interiors are like sitting in a (very small) cave at midnight. Nevertheless our daughter has had two of them and hasn’t had any issues with either, so what do I know?😂
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