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Post by Ravasher on Feb 19, 2021 18:49:34 GMT
Thanks Dave, just picked it back up and the lady that’s dealing with it said she’s spoken to the manager who’s escalating it to Toyota. He wouldn’t speak to me at first but eventually did and insists that there isn’t an issue as far as he knows and that’s why his escalating. On the job sheet they’ve put “customer is worried there MAYBE water entering the media unit” so I pointed out it’s not maybe and it is. I told them it stopped working till it had dried out but he insisted it’s ok to use still. I always thought any water inside an electrical unit isn’t a good thing. Let’s see what the response is from Toyota now They are always trying the 'lets update the software and check if the problem is still there' even though you can tell it is a problem with the mechanical items. Had the same with my head unit - it stopped responding at the side and top which is clearly a hardware issue, still they insisted of updating the software first. The unit was changed after the update did not change anything. I hope your issue will be sorted. Yes your right, the best bit was when I booked it in a fortnight ago was told even though it’s under warranty it’ll be put on a diagnostics and if no fault is found I’d be charged for that. I had to ask her again if misting would be on the diagnostics 🤣. I get what you mean though but it’s just so frustrating. We had the same issue when we had the Corolla that was burning engine oil like anything and in the end the engine was replaced it would be so easy if they just acknowledged there is a fault somewhere.
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Post by davrav on Feb 19, 2021 19:34:54 GMT
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Post by clarki on Feb 20, 2021 16:56:30 GMT
Not sure if it's because of the current climate but Toyota dealers are a load of rubbish at the moment. About of helpful as a poke in the eye!!
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Post by unclebob on Feb 21, 2021 12:06:34 GMT
The CH-R is a car I shall now cross off the list not to own ☹️ My daughter car suffers condensation on the inside of the screen but can put up with that as its a budget car, the CH-R I would have expect more from.
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Post by Ravasher on Feb 21, 2021 13:32:10 GMT
The CH-R is a car I shall now cross off the list not to own ☹️ My daughter car suffers condensation on the inside of the screen but can put up with that as its a budget car, the CH-R I would have expect more from. It’s put me off too we were thinking of upgrading to the 2.0 model when the warranty expired but highly unlikely now. Waiting to see what Toyota say next week now.
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Post by Ravasher on Feb 21, 2021 13:36:43 GMT
Interesting read, checked the boot have no water in there at all so can rule that out. One of the posters mentioned they have the Excel model which is fitted with the Nanoe system and that’s the model we have and we have the issue so his one of the lucky ones.
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Post by clarki on Feb 21, 2021 16:36:59 GMT
The CH-R is a car I shall now cross off the list not to own ☹️ My daughter car suffers condensation on the inside of the screen but can put up with that as its a budget car, the CH-R I would have expect more from. Not sure i'd rush out to buy any Toyota right now. All the models are now too big, too ugly and too expensive. Plus the days of buy a toyota cos theyre reliable is more or less over, all cars, even the korean cr4p, just tend to work these days. Do like the Supra though. And that GR Yaris, though not my cup of tea, does seem to have gone down well. Just need a new MR2 and celica now.
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Post by anchorman on Feb 21, 2021 23:37:09 GMT
Well I have to say that one of the hot topics on the Mazda forum is windscreens misting and freezing after an overnight stand. I’m afraid cars are not like they used to be - full of gaps and draughts plus they are very well insulated so they will mist up like single glazed house windows and then get cold enough to freeze on the inside. I wouldn’t be at all surprised if there is absolutely nothing wrong with you’re car and it’s just something it does in winter. As for the multimedia screen, I’m convinced there are very few people in the country that are as knowledgeable as our Andy so whatever he says I say!!!
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Post by shcm on Feb 22, 2021 8:19:29 GMT
I'll say what you probably already know yourself Ash. I've never seen a "sealed" multimedia unit/screen. In fact, generally, nothing "in cab" electronics-wise gets sealed.....in fact far more often than not, nothing electronic-wise, in a "tin box" under bonnet, gets sealed, as such. If you try to seal it, the repeated temperature changes cause repeated pressure changes inside the "sealed box", which will eventually blow a hole in any sealing material. It will then act like a pair of bellows and will suck moisture in, which will then find it difficult to escape. Going off at a tangent: Often the box will just be vented (to equalise pressure), with a vent containing some "hydrophobic gauze" (hydrophobic vent): www.gore.com/gore-protective-vents-for-outdoor-applications-campaignIt produces far less problems long term. The vents on some of the 4.3 ECUs are quite obvious. On some manufacturers, the vents are incorporated into the connector and look like a small white circle.
I mean, even stuff like gearboxes are vented! Where stuff (under bonnet again) has tried to be sealed into housings that are "substantial castings", I've seen situations where the casting has been porous (bad casting supplier quality). One design verification test required by at least one vehicle manufacturer, is effectively to dunk the ECU in depth of water for an hour and look for bubbles. The finished PCB may be conformal coated, to protect against contaminants (like moisture) but again that generally doesn't happen with "in cab" stuff. Conformal coating is a pain in the bum on a high volume electronics' production lines. (There are reportedly other problems with conformal coating. In countries or places where there are high sulphur content in the air, some reports show the coating acts to "concentrate" the sulphur and actually accelerates electronic component corrosion, compared with not coating it at all. Levels of sulphur corrosion does vary from electronic component (resistors etc) manufacturer to electronic component manufacturer). As to the "Do these guys think I’m stupid or just gormless?" comment. I suspect they don't think at all. I suspect they are mostly non-technical and effectively are forced to have a "script" and approach which is aimed at the lowest common denominator, customer knowledge and intelligence-wise (Which isn't you!). Very annoying though. Maybe the misting is normal. Maybe it isn't. I can't help wondering about the fact that the hevac system is now effectively re-humidifying the cabin air after de-humidifying it.
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Post by Ravasher on Feb 24, 2021 10:22:20 GMT
I'll say what you probably already know yourself Ash. I've never seen a "sealed" multimedia unit/screen. In fact, generally, nothing "in cab" electronics-wise gets sealed.....in fact far more often than not, nothing electronic-wise, in a "tin box" under bonnet, gets sealed, as such. If you try to seal it, the repeated temperature changes cause repeated pressure changes inside the "sealed box", which will eventually blow a hole in any sealing material. It will then act like a pair of bellows and will suck moisture in, which will then find it difficult to escape. Going off at a tangent: Often the box will just be vented (to equalise pressure), with a vent containing some "hydrophobic gauze" (hydrophobic vent): www.gore.com/gore-protective-vents-for-outdoor-applications-campaignIt produces far less problems long term. The vents on some of the 4.3 ECUs are quite obvious. On some manufacturers, the vents are incorporated into the connector and look like a small white circle.
I mean, even stuff like gearboxes are vented! Where stuff (under bonnet again) has tried to be sealed into housings that are "substantial castings", I've seen situations where the casting has been porous (bad casting supplier quality). One design verification test required by at least one vehicle manufacturer, is effectively to dunk the ECU in depth of water for an hour and look for bubbles. The finished PCB may be conformal coated, to protect against contaminants (like moisture) but again that generally doesn't happen with "in cab" stuff. Conformal coating is a pain in the bum on a high volume electronics' production lines. (There are reportedly other problems with conformal coating. In countries or places where there are high sulphur content in the air, some reports show the coating acts to "concentrate" the sulphur and actually accelerates electronic component corrosion, compared with not coating it at all. Levels of sulphur corrosion does vary from electronic component (resistors etc) manufacturer to electronic component manufacturer). As to the "Do these guys think I’m stupid or just gormless?" comment. I suspect they don't think at all. I suspect they are mostly non-technical and effectively are forced to have a "script" and approach which is aimed at the lowest common denominator, customer knowledge and intelligence-wise (Which isn't you!). Very annoying though. Maybe the misting is normal. Maybe it isn't. I can't help wondering about the fact that the hevac system is now effectively re-humidifying the cabin air after de-humidifying it. Thanks for that informative response Andy. It’s just really frustrating to keep being told that I’m not using the a/c and to make sure there’s no wet wellies in the car despite for one not being able to wear them I don’t have anything like that in the car. Anyway the dealer called yesterday and said the response from Toyota is that I need to use the settings correctly and ensure nothing wet in the car so it clearly seems like we’re just going round in circles. I am honestly fed up now and genuinely concerned about the condensation in the unit. Ok fair enough like Don has said there is a lot more improvements in cars and misting does happen but surely the same shouldn’t be happening to the navigation unit. Anyway I don’t know how to take this forward as they insist that the navigation unit is completely safe and no risk of it breaking down. If that was the case then why does it not work when it was misted up? I would appreciate any advice on what to say next or how to move forward. I ha e emailed customer relations and sent more photos and am awaiting a response. Thanks again guys
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Post by shcm on Feb 24, 2021 15:16:50 GMT
I don't think you'll stop the nav screen "misting" under some conditions.....but stopping it working is perhaps a little more concerning. I'd still be asking myself if the moisture in the vehicle really was excessive (and if so why) but, no disrespect, I don't think that's ever going to be completely straight-forward for anybody to be completely objective about, without some sort of measurement (i.e. having exactly the same temperature/humidty levels inside and outside one vehicle, compared with another vehicle). As far as the screen goes, it would have possibly been better if it had failed completely, unfortunately. Then they'd replace. In the grand scheme of things they won't be too interested. It's not a safety issue. In my opinion, it's very, very, very unlikely to cause say a fire (sorry, thermal event) for example. If the moisture has provided a conductive path between parts of the electronics, i.e. paths that really shouldn't be there (and it seems to have done, because it stopped working), what it may have done is stressed some of the silicon (chip) device structures slightly, which over time, may lead to the unit failing prematurely (like when it's out of warranty). It may be years away though. Moisture also has an effect on the printed circuit board (PCB) itself. You can get dendritic growth on the surface of the board and something called "CAF" (Conductive Anodic Filament) on inner layers, if it's a multilayer PCB (many are these days). www.idc-online.com/technical_references/pdfs/chemical_engineering/The_CAF_Mechanism.pdfBasically they'll both provided conductive paths, where there shouldn't be and that will eventually produce premature electronics failure. CAF is a real pig. You can't see it and if you're not very careful, it's very easy to destroy the path created, if you go looking for it. There have been recalls with more safety related ECUs, related to CAF. You can mitigate for CAF, at PCB design time. So saying the moisture has no effect, is garbage, but sorry, your average Mr T dealership/customer services operative won't know any better, but it's not their fault. No, I don't know where you go from here. It may be an minor inherent design flaw with part of the vehicle, that they really don't want to fix at this point.
...of course if it had been like a Tesla, with driver controls via the screen, it probably becomes a different saucepan of eels. (kettle of fish) safety-wise.
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Post by Ravasher on Feb 25, 2021 12:59:29 GMT
I don't think you'll stop the nav screen "misting" under some conditions.....but stopping it working is perhaps a little more concerning. I'd still be asking myself if the moisture in the vehicle really was excessive (and if so why) but, no disrespect, I don't think that's ever going to be completely straight-forward for anybody to be completely objective about, without some sort of measurement (i.e. having exactly the same temperature/humidty levels inside and outside one vehicle, compared with another vehicle). As far as the screen goes, it would have possibly been better if it had failed completely, unfortunately. Then they'd replace. In the grand scheme of things they won't be too interested. It's not a safety issue. In my opinion, it's very, very, very unlikely to cause say a fire (sorry, thermal event) for example. If the moisture has provided a conductive path between parts of the electronics, i.e. paths that really shouldn't be there (and it seems to have done, because it stopped working), what it may have done is stressed some of the silicon (chip) device structures slightly, which over time, may lead to the unit failing prematurely (like when it's out of warranty). It may be years away though. Moisture also has an effect on the printed circuit board (PCB) itself. You can get dendritic growth on the surface of the board and something called "CAF" (Conductive Anodic Filament) on inner layers, if it's a multilayer PCB (many are these days). www.idc-online.com/technical_references/pdfs/chemical_engineering/The_CAF_Mechanism.pdfBasically they'll both provided conductive paths, where there shouldn't be and that will eventually produce premature electronics failure. CAF is a real pig. You can't see it and if you're not very careful, it's very easy to destroy the path created, if you go looking for it. There have been recalls with more safety related ECUs, related to CAF. You can mitigate for CAF, at PCB design time. So saying the moisture has no effect, is garbage, but sorry, your average Mr T dealership/customer services operative won't know any better, but it's not their fault. No, I don't know where you go from here. It may be an minor inherent design flaw with part of the vehicle, that they really don't want to fix at this point.
...of course if it had been like a Tesla, with driver controls via the screen, it probably becomes a different saucepan of eels. (kettle of fish) safety-wise.
**UPDATE** Dealer just rang after my email was forwarded onto him from Toyota GB. They are replacing the unit and a new one has been ordered which is fair enough. The best bit we started going round in circles about using the a/c and ensuring no wet boots/umbrellas etc and during the conversation he said “it’s not an isolated issue” so clearly I’m not alone. The next step now is that on the next cold weather snap they’ll collect and keep the car overnight failing that I will need to photograph or video any build up again so just have to wait and see now.
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Post by firemac on Feb 25, 2021 13:34:56 GMT
I don't think you'll stop the nav screen "misting" under some conditions.....but stopping it working is perhaps a little more concerning. I'd still be asking myself if the moisture in the vehicle really was excessive (and if so why) but, no disrespect, I don't think that's ever going to be completely straight-forward for anybody to be completely objective about, without some sort of measurement (i.e. having exactly the same temperature/humidty levels inside and outside one vehicle, compared with another vehicle). As far as the screen goes, it would have possibly been better if it had failed completely, unfortunately. Then they'd replace. In the grand scheme of things they won't be too interested. It's not a safety issue. In my opinion, it's very, very, very unlikely to cause say a fire (sorry, thermal event) for example. If the moisture has provided a conductive path between parts of the electronics, i.e. paths that really shouldn't be there (and it seems to have done, because it stopped working), what it may have done is stressed some of the silicon (chip) device structures slightly, which over time, may lead to the unit failing prematurely (like when it's out of warranty). It may be years away though. Moisture also has an effect on the printed circuit board (PCB) itself. You can get dendritic growth on the surface of the board and something called "CAF" (Conductive Anodic Filament) on inner layers, if it's a multilayer PCB (many are these days). www.idc-online.com/technical_references/pdfs/chemical_engineering/The_CAF_Mechanism.pdfBasically they'll both provided conductive paths, where there shouldn't be and that will eventually produce premature electronics failure. CAF is a real pig. You can't see it and if you're not very careful, it's very easy to destroy the path created, if you go looking for it. There have been recalls with more safety related ECUs, related to CAF. You can mitigate for CAF, at PCB design time. So saying the moisture has no effect, is garbage, but sorry, your average Mr T dealership/customer services operative won't know any better, but it's not their fault. No, I don't know where you go from here. It may be an minor inherent design flaw with part of the vehicle, that they really don't want to fix at this point.
...of course if it had been like a Tesla, with driver controls via the screen, it probably becomes a different saucepan of eels. (kettle of fish) safety-wise.
**UPDATE** Dealer just rang after my email was forwarded onto him from Toyota GB. They are replacing the unit and a new one has been ordered which is fair enough. The best bit we started going round in circles about using the a/c and ensuring no wet boots/umbrellas etc and during the conversation he said “it’s not an isolated issue” so clearly I’m not alone. The next step now is that on the next cold weather snap they’ll collect and keep the car overnight failing that I will need to photograph or video any build up again so just have to wait and see now. At least it's a positive result, Ash. Hope it solves the problem. :TU:
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Post by three5 on Feb 25, 2021 13:44:52 GMT
**UPDATE** Dealer just rang after my email was forwarded onto him from Toyota GB. They are replacing the unit and a new one has been ordered which is fair enough. The best bit we started going round in circles about using the a/c and ensuring no wet boots/umbrellas etc and during the conversation he said “it’s not an isolated issue” so clearly I’m not alone. The next step now is that on the next cold weather snap they’ll collect and keep the car overnight failing that I will need to photograph or video any build up again so just have to wait and see now. Ash, does it say in the drivers manual that you can only carry dry passengers with dry clothes in the car? Being informed that it is not suitable for wet passengers or clothing after you have bought it is hardly a reasonable operational restriction.
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Post by Ravasher on Feb 25, 2021 14:27:48 GMT
**UPDATE** Dealer just rang after my email was forwarded onto him from Toyota GB. They are replacing the unit and a new one has been ordered which is fair enough. The best bit we started going round in circles about using the a/c and ensuring no wet boots/umbrellas etc and during the conversation he said “it’s not an isolated issue” so clearly I’m not alone. The next step now is that on the next cold weather snap they’ll collect and keep the car overnight failing that I will need to photograph or video any build up again so just have to wait and see now. Ash, does it say in the drivers manual that you can only carry dry passengers with dry clothes in the car? Being informed that it is not suitable for wet passengers or clothing after you have bought it is hardly a reasonable operational restriction. This is what’s annoying me Chris are they expecting me to dry my clothes before I get in the car when it’s been raining? It’s annoying but at least I’m starting to get somewhere now. Next time I see you make sure you got dry clothes on 🤣🤣
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